Residents across Teller County are voicing growing frustration with TDS Telecom, citing ongoing outages, inconsistent service, and difficulty reaching customer support.
Over the past several months, many have reported frequent connectivity issues and slow speeds, with some experiencing repeated interruptions throughout the week. Others note that rising monthly costs have made the situation even more aggravating.
Reaching customer service has also proven challenging for many users, with reports of long hold times, unhelpful conversations, and limited communication about outages or repairs. In some cases, customers say they receive little to no notice when service disruptions occur.
TDS provides internet service parts of Teller County, including areas where reliable connections can already be difficult to maintain due to the region’s geography. While some understand that mountain communities face unique infrastructure challenges, many residents feel that the level of service has declined in recent years.
Some are now exploring alternatives, though options remain limited. A few households have turned to satellite internet providers such as Starlink, while others are considering smaller, fixed wireless companies. However, for many in Teller County, TDS remains the only available broadband option.
TDS has stated publicly that it continues to invest in network improvements and expanded coverage throughout Colorado. Still, ongoing issues have left many residents questioning when the service will improve , or whether better solutions are on the horizon.
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